This privacy policy explains how Swift Home Improvements Ltd (company number 03679915), 215 London Road, Stone, Greenhithe DA9 9DQ ("we", "us") collects, uses and protects personal information you provide when you enquire, request a quote or use our website.
Data controller
Swift Home Improvements Ltd is the data controller for personal information collected through this website and our sales process. You can reach us on 01322 221010 or at sales@swiftltd.co.uk.
What we collect
- Contact details you provide, name, postcode, phone number, email address.
- Enquiry details, the service you're interested in and any information you include about the job.
- Site & job information gathered during a survey (e.g. measurements, property notes) where we visit.
- Basic technical data, IP address, browser, device, collected in server logs for security and performance.
How we use it
- To respond to your enquiry and prepare a quote.
- To arrange and carry out surveys and installations.
- To administer contracts, invoicing and warranty records.
- To comply with FENSA registration, Insurance-Backed Guarantee providers and UK legal obligations.
Legal basis
We rely on legitimate interests to reply to enquiries, contract to deliver work you've engaged us for, and legal obligation for record-keeping (e.g. FENSA, HMRC, accident reporting).
Who we share with
We do not sell your data. We share only what's necessary with: our frame and glass manufacturers to place your order; FENSA to issue installation certificates; our Insurance-Backed Guarantee provider; and our accountants for statutory reporting. Any processor we use is bound by confidentiality.
How long we keep it
Enquiry data: up to 24 months after last contact. Contract, invoice and warranty records: 10+ years (matching our workmanship guarantee and HMRC requirements).
Your rights
Under UK GDPR you can request access, correction, deletion, restriction or portability of your personal data, and object to certain processing. Email sales@swiftltd.co.uk. You can also complain to the ICO at ico.org.uk.
Cookies
This site uses only essential cookies required for navigation and security. We do not use advertising or third-party tracking cookies.